Planet of Dinosaurs refund info

[torgosPizza]

I bought the D2B option the day the show was supposed to be (As soon as they were available.. Actually before they were available.) I'd purchased the $15 package. I have the burn files. And now I have the $10 certificate and the VoD (Which, again, isn't too useful if I have the burn files)

Is there a reason why you can't ignore them? Sorry, I'm not seeing an issue here. You got a) the files you wanted, plus some extras and b) the refund for the live show... is there something I'm missing? Sorry if I'm being obtuse... if you can make your case I'll look into fixing it.

Oh, I don't MIND the extra files, but people who purchased the VoD got an extra $10 back. I didn't get the extra $10. I just got some redundant files. I wouldn't even be fully refunded, because I only have a $10 certificate to show for the $15 purchase.

Don't get me wrong, I'm not being ungrateful. You guys are going above and beyond, but I assumed the people who bought the $12 D2B option would be given the same $10 credit as those who bought the VoD.

Just added $10 certificate cash to your account. Enjoy

[Conor]

Yes, we didn't realize we had a more complicated issue than we thought of.  We will grant additional certs if you bought a live ticket + download to burn as well.

OK.  Now people who bought the live ticket and then bought the download to burn have been compensated with an additional $10 gift cert.  We believe that we have now compensated everyone:

Live show ticket purchasers
Live show ticket purchasers who bought the VOD
Live show ticket purchasers who bought download to burn.

We should be all caught up.  As always, if there are problems, you can email support.

[Pak-Man]

Woo! Thanks! Time to finally get me those Shorts DVDs! :^)

[RVR II]

Yes, we didn't realize we had a more complicated issue than we thought of.  We will grant additional certs if you bought a live ticket + download to burn as well.

OK.  Now people who bought the live ticket and then bought the download to burn have been compensated with an additional $10 gift cert.  We believe that we have now compensated everyone:

Live show ticket purchasers
Live show ticket purchasers who bought the VOD
Live show ticket purchasers who bought download to burn.

We should be all caught up.  As always, if there are problems, you can email support.

Excellent!!

Last question: Any Chance of getting a 'Shakes Hands with Danger' VOD?? PLSKTHXBAI

[Bob]

You guys are the best.

And I did not need to unleash any gypsy curses on anyone......... THIS time.

[torgosPizza]

Just fixed it so that anyone who got the refund (and didn't buy the VOD) don't also see the VOD files. If I missed anyone, let me know.

[ShadowDog]

Thanks for handling all this frustrating drama and endless questions from us with class, guys.

[JackTheRIFFER]

Great work Rifftrax!  You have assured that the next crazy bat-shit insane idea you try will be loyally followed by us loyal fans!

[KaiR]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

Also, way to go with the above-and-beyond customer service.  You guys are awesome!  I hope you don't give up on the live features project. 

[RVR II]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

I think they're still working on it (I hope) otherwise we're just being ignored..

[Action Batch]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

I think they're still working on it (I hope) otherwise we're just being ignored..

Everyone's a critic, a cha cha cha chaaaaa.

[Conor]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

Also, way to go with the above-and-beyond customer service.  You guys are awesome!  I hope you don't give up on the live features project. 

There isn't any short, we weren't able to record it due to the same technical difficulties that derailed the stream.  I think that this is it as far as things being added to accounts goes.

[RVR II]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

There isn't any short, we weren't able to record it due to the same technical difficulties that derailed the stream. 

Aw Man! That Sux!!

[darkside]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

Also, way to go with the above-and-beyond customer service.  You guys are awesome!  I hope you don't give up on the live features project. 

There isn't any short, we weren't able to record it due to the same technical difficulties that derailed the stream.  I think that this is it as far as things being added to accounts goes.

I just hope at some future time Shake Hands With Danger on the vol 1 DVD can be sold as a separate download.  I hope they don't do the exclusive to DVD shorts again, because it kind of leaves out those of us that buy every one as a VOD. 

Thanks again though for working out the refunds for all of us.  Awesome customer service.

[RVR II]

Any word yet about the short or the song?  I've seen a couple other people ask, but I haven't seen a reply about that.  Sorry if I missed it.

Also, way to go with the above-and-beyond customer service.  You guys are awesome!  I hope you don't give up on the live features project. 

There isn't any short, we weren't able to record it due to the same technical difficulties that derailed the stream.  I think that this is it as far as things being added to accounts goes.

I just hope at some future time Shake Hands With Danger on the vol 1 DVD can be sold as a separate download.  I hope they don't do the exclusive to DVD shorts again, because it kind of leaves out those of us that buy every one as a VOD. 

Agreed!