General Order Question

[zadocvamp]

Hi!  I'm a long time customer and was wondering:

I purchased three items last night (two regular rifftrax files and one on demand) and it has said "pending" ever since, and I have not been able to download the files.  Every other time I ordered, I was able to download the files right away.  Is this something that is normal?  Just curious 

[torgosPizza]

Hi,

It sounds like a billing issue. Can you email me at SUPPORT at rifftrax [dot] com with your Order number(s)? I'll take a look right away. Thanks!

[zadocvamp]

Okey dokey, just did it, and thanks for being so quick!!!!

[torgosPizza]

Please check your email