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Author Topic: Having trouble with my order and I'm losing money!  (Read 321 times)

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Offline JusSonic

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Having trouble with my order and I'm losing money!
« on: September 01, 2017, 12:59:28 AM »
I'm having trouble with my order. I'm trying to order the new short along with a Rifftrax commentary via Paypal. But each time I tried to do so, I keep getting this...

"We could not complete your payment with PayPal. Please try again or contact us if the problem persists."
"Payment failed at the payment server. Please review your information and try again."

Worst yet, each time I tried to do so, I keep losing $4.48 each time! I lost it 5 times already and is at risk at losing it the 6th time.


Offline RVR II

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Re: Having trouble with my order and I'm losing money!
« Reply #1 on: September 01, 2017, 04:31:48 AM »
Contact support@rifftrax.com about this.


Offline torgosPizza

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Re: Having trouble with my order and I'm losing money!
« Reply #2 on: September 01, 2017, 10:19:31 AM »
I've responded to your ticket this morning (FYI that's the place to go, rather than the forum).

And just to be clear, you're not actually losing any funds, since PayPal is declining the transaction. I hope to get someone on the phone over there soon. Sorry for the trouble!