Error message with Star Trek DVD...

[Rattrap007]

I've tried playing the New Star Trek Riff. But I get this message:

An exception was raised on the server: Access violation at address 004048B6 in module 'ComX.exe'. Read of address 000FAFE9.


then it shows it loading the file.. then:

Database: Database file '' does not exist.



also get:

Access violation at address 009C75F4 in module 'RiffTrax.exe'. Read of address 00000050.




I tried another Riff (Crossroads) and Got it to load but the screen is messed up and very glitchy and it had no audio and didn't work. Got this error message:

Access violation at address FFFD1AD7. Read of address FFFD1AD7.

any help would be appreciated...

[jediknightkass44]

I too am getting this for the riff player.

[beretta911]

 

I am having the same error messages. It seems like an issue on their server side. I hope they fix it soon or provide a solution! Really wanting to watch Star Trek!

[sheepisher]

Hi,

I just purchased the "Star Trek 2009" rifftrax earlier today.  I tried playing it the lo-tech way - playing the DVD in one piece of software, the mp3 in another - but the mp3 kept lagging behind the DVD constantly no matter how many times I tried to sync them up, so I thought I'd get the Rifftrax Player.

I downloaded and installed the Player, then tried to load up the "Star Trek 2009" .riff file as suggested by the FAQ.  I got this error message:

"An exception was raised on the server: Access violation at address 004048B6 in module 'ComX.exe'. Read of address 000FAFE9."

And shortly afterwards, as I was trying to log on to this forum:

"The operation timed out."

I then clicked "OK" on both these messages.  The Player appeared to go ahead and load the .riff file anyway, but instead of playing the DVD I received this message:

"Database: Database file '' does not exist."

After clicking "OK" on that error message, nothing seemed to happen.

Please - any help that anyone could offer would be very much appreciated.  I really want to enjoy Rifftrax and am slightly disappointed that I seem to have fallen so badly at the first hurdle.

Thanks in advance,

Matt

[stulumbus]

I'm also getting the same error messages as the rest when I attempt to load the Star Trek Rifftrax...I also get error messages when I try to shut the whole thing down again!

 Additionally, when I click on the "view my riff library" in the Rifftrax player, only one of the four movies for which I own rifftrax shows up in the menu

[Conor]

I got this error too.  I asked Erik to take down the file while someone looks at the issue.  It may be an issue of the RiffTrax Player not being compatible with newer DVDs, Transformers 2 had this problem as well. 

[Rattrap007]

when I tried Crossroads that didn't work either. Think they new DVDs must screw it up and make it not work after that. When I used it with Titanic (when it came out) it worked just fine.

[stulumbus]

Conor,
Thanks for checking into this issue for us. Since I posted over the weekend, I've attempted to open each of the other three movie Rifftrax I own (Casablanca, Casino Royale, Dark Knight) and I don't encounter any problems with them...only the Star Trek Rifftrax. Don't know if this helps, but will watch this thread over the next few days to see if a fix is found.

[carlobee]

Thanks for the heads up with this one. Hope this one will be fixed soon.

[defrostmode]

just curious as to any news 

any planned fix on the way or have the newer dvd's left this option high and dry

[sendtoscott]

I'd like an update on the player file also.  I didn't know one was unavailable when I bought the rifftrax.

[torgosPizza]

Yeah, the Star Trek file is borked and we're not sure why. It might have something to do with fancy new encryption they're using on the discs these days, we're not entirely sure.

In any event, I'm getting sick of repeating this. A new player is in the works. For now the current Player is unsupported; what we have now should work, but in the case of major errors like this, your best bet is to sync the mp3 up with the DVD by hand. (It's really not that hard.)