Sweet! Although it sucks you had to go to Support for the file. Is that the Activation Video they mention in the FAQ?
I assume so. It was the only way to get it, since the player that would get the file wouldn't work for me and the player that worked for me wouldn't get the file.
It was a ".divx" file. I burned it to a CD, popped it into the player and "BING!" it said "Your device is now authorized" or words to that effect. I'm now very psyched for the next VOD file!
I want to give props to Divx support, which was very patient with me, considering that I can be somewhat thick, tech-wise.

Sampo